Subject: Arabic Language Test - Mohamed Abbas
From: Mohamed Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 06:49:28 -0400

| | Foreign Language Screening Test

Name | Mohamed Abbas    /  (+91) 9177193403    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Please note that your order number has been verified, and it has been shipped and an attempt has been made to deliver it to you, but the address is incorrect. Please kindly provide us with the correct address so that we can help quickly.

Thank you for shopping with us...
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Our dear customer...

Please note that you can return the products within 14 days of receiving the order, and the representative will contact and receive the product from you, Also, the amount due will be returned within 14 days from the date of receiving the product.

We are very sorry for what happened and will ensure that it does not happen in the future .

We hope to see you again...
Support Team.

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