Subject: English Language Test - Farhaz Baig
From: Farhaz Baig <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 06:07:25 -0400

| | Foreign Language Screening Test

Name | Farhaz Baig    /  (201304) 8107277430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer

Hope you are doing well,

We received your order and deliver same day to the courier company, but as per our records your address is wrong,  could you please provide us correct address so we deliver your package within an hour, sorry for inconvenience. In case if you have any doubt please feel free to contact with us.

Thanks and Regards
Customer service Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Hope you are doing well

We receive your email, as per our policies you should wait for 2 to 3 days to investigate the case whether our team did the scratches on TV cabinet or some one else, if in case we find that this happened from our team definitely we will come with you suitable solution. If you have any query please feel free to contact with us.

Thanks and Regards
Customer service Support

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