Subject: English Language Test - Ragini Kuamri
From: Ragini Kuamri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 06:00:35 -0400

Foreign Language
Screening Test

Name

Ragini
Kuamri    /  (91) 7322890439    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/Mam

Hope you are doing well.

Sorry for inconvenience but the deliver address you provided are not right. our
courier tried to deliver the order but the address is not sutible for the
delivery.

Please provides us a preferred address to deliver as soon as possible your
courier.

Have a good day.

Thank you!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello Mr.

Hope you are doing well.

Thanks for connecting our website.

Sorry for inconvenience. If you want to change or return any purches item then
you simply go through our return policy. We definitely need you fullfills.
Thanks for purchasing.

Have a good day.

Thank you !