Subject: English Language Test - syed masihullah
From: syed masihullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 02:52:56 -0400

| | Foreign Language Screening Test

Name | syed masihullah    /  (805) 6113686    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Your delivery is out with our delivery partner, Our delivery executive has found that the address provided by you for delivery in babyshop.com is not the correct delivery address, So, the package remains undelivered. please update us with the correct address so that we can safely deliver your package. Thanks for shopping with babyshop.com.

Syed
(team customer support Babyshop)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abul
Thanks for being our valued customer and we have received your complaint regarding damaged or low-quality TV Cabinet, please wait till we send an executive to verify and place a return and replace request, meanwhile please share us the photo of  damaged product to us to do the needful.
Syed.
Team Customer support.

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