Subject: English Language Test - Shadab Alam
From: Shadab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 22:21:29 -0400

Foreign Language
Screening Test

Name

Shadab
Alam    /  (208017) 7071979863    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thank you for contacting babyshop.com customer support,

I understand that your concern is regarding your order ID: ******* which you
have not received yet and you want to know about of your order status.

In this regard, I would like to inform you that as I have checked order details
you entered wrong address in your order details and our Delivery Associate tried
to contact you but you did not respond.

If you want this product so you need to place this order again with correct
details.

For further assistance or quries feel free to contact us by clicking on
mentioned below link.

Www.babyshop.*************

Regards,

Shadab Alam

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Greetings of the day!

Hope you are doing well,

I understand that your concern is regarding TV cabinet that after installation
TV cabintet by the team there were many scratches on it.

For the same I would request you to kindly share the the mentioned below details
on the same mail.

Order ID Num:

TV Cabinet serialnum

Snap of the product

Your address

Thank You for contacting us,

Have great day!

Regards,

Shadab Alam  (awaiting reaponse)