Subject: Arabic Language Test - MUBARAK BAN OBAIDELLAH
From: MUBARAK BAN OBAIDELLAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 13:26:18 -0400

Foreign Language
Screening Test

Name

MUBARAK
BAN OBAIDELLAH    /  (+91) 6364117183
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear Valued
Customer;

Thanks for continuing us.

We wouod like to inform you that our carrier team have tried to deliver your
order

to the given address however they weren't

able to deliver the order due to missing of your address detail.

We request you to update us with your full address ( House No;    street name,
City )

So we can do our needful help and deliver your order asap.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hi Abdul

We are sorry for inconvenience caused by us.

We request you to send us screenshots of the claimed damage parts of the
product.

So we can help you fully.

best regards.