Subject: English Language Test - Manpreet Kour
From: Manpreet Kour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 09:41:11 -0400

| | Foreign Language Screening Test

Name | Manpreet Kour    /  (+91) 9928104200    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Greetings of the day!!!

Please accept are sincerely apologize for the inconvenience that you have face from our side, we request you to please share your address again due to wrong address our courier service person unable to delivered that order.

Happy shopping🛍️💸🛍️

Thanks&Regards
Xyz.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Greetings of the day!!!

We are sincerely apologise for that inconvenience that you have face from our side, we are shareing the new cabinet box and it will delivery to you as soon as possible.

Happy shopping🛍️💸🛍️💸

Thanks&Regards
Xyz.

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