Subject: English Language Test - SANDEEP JHA
From: SANDEEP JHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 09:28:07 -0400

Foreign Language
Screening Test

Name

SANDEEP
JHA    /  (91) 9934357993    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

First of all, Thank you so much for placing an order with us and we are here to
help you thoroughly.

We are very sorry as your order is in transit yet not to your doorsteps. We are
continuously in touch with our delivery partners. It has been come to our notice
via Delivery partner that the address which you have proceed with is incorrect.
Could you please confirm your address, so that the issue can be resolved and you
will receive your order as soon as possible.

Kindly revert back to this email with your correct address and pin code.

Thanks & Regards

Customer Care Executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul,

First of all, we are sorry to hear this that you have received the cabinet with
scratches. We will definitely deal with this, kindly bear with us.

As per our policy, the customer can return the orders within 1 week without any
questions asked and we provide a new order instead of refund. As I can see, your
return request has come within the time frame and hence you are entitled to the
new order.

Once we collect the previous order, we will soon provide you the details of the
new order and the tracking I'D.

Kindly bear with us in this unforeseen circumstances.

Thanks & Regards

Customer service representative