Subject: English Language Test - Tamrej Alam
From: Tamrej Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 07:16:27 -0400

| | Foreign Language Screening Test

Name | Tamrej Alam    /  (91) 8540885135    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. ,

Thanks for informing us about your undelivered order. Please accept my apologies on behalf of Baby shop.com. We have checked to find out the reason why your shipment was delayed. The product was expected to be delivered by Friday but the shipment got delayed due to wrong address as per your entry.
Requested you to kindly share your correct address.

Regards
Tabrez

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out. Satisfying our customers is very important to us.

I’ve arranged for a replacement of and asked our account management team to take care of any paperwork necessary.

Regards
Tabrez

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