Subject: English Language Test - Nikhil Rajpoot
From: Nikhil Rajpoot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 07:04:09 -0400

| | Foreign Language Screening Test

Name | Nikhil Rajpoot    /  (95609) 15499    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

“Hello (Buyer Name), Oh no, I know that this has to be frustrating to you. I’m happy to help you. I looked up the tracking number and it appears that the USPS (FedEx, DHL, etc) has not yet delivered your package. Call them at (provide phone number) as soon as you can and they can help you update your address. To save you time, I’ve provided your tracking number at the end of this message. Please let me know if I can help in any other way. Thanks, (Your Name), (Your Business Name)” – Tracking number: 123456780987654321

“Hello (Buyer Name), Oh no, I’ve had that happen to me the last time that I moved and it can be so frustrating. Unfortunately, as a seller, I can only ship to the address that is provided to me by the marketplace. I checked the tracking number and it shows that the package has been delivered to the address I was provided. You may want to reach out to (Etsy, Amazon, etc) regarding your shipping address to see if they can assist you. If you are unable to get the package from the address, I’m happy to recreate your order. When reordering, please use coupon code “SAVE” at checkout for a discount. Please let me know if I can help in any other way. Thanks, (Your Name), (Your Business Name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Thank-you for contacting us to request a refund on your purchase of Television.

Our goal is for our products and services is to always meet the needs of our customers.

Because your request falls under our refund policy [briefly state refund policy, like “no questions asked refunds in 30 days,” etc.], we will gladly honor your decision.

We have processed your request and have issued a refund to your bank. It may take up to 10 days to see this credit on your account.

Please let us know if you have any questions.
[Nikhil Rajpoot ]
[9560915499 ]

| |