Subject: English Language Test - Akshay Anchal
From: Akshay Anchal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 07:00:42 -0400

| | Foreign Language Screening Test

Name | Akshay Anchal    /  (+91) 7838186029    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/ma'am,

Sorry for the unconvinced caused to you from our end. We are apologizing for the same.

I would request you to please share your current house address, as it will help us to deliver you the product on priority basis.

Thank you for your support and patience.

Keep shopping with us.

Please get in touch with our customer care executive on the toll-free number.

Thanks & regards,
Akshay Anchal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

Sorry for the unconvinced caused to you.

I will just look into the matter and make the  possible action done within a week.

I would request you to please share the pictures of the product which you have received.

Waiting for your response sir.

Thank you for shopping for us.

Thanks & regards,
Akshay Anchal

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