Subject: English Language Test - Kshitj Yadav
From: Kshitj Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 06:46:13 -0400

| | Foreign Language Screening Test

Name | Kshitj Yadav    /  (+91) 9149214425    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I'm writing to you for you order no. ********
As you have ordered a hand bag from us on 02-Apr-2021.

You will be glad to know that your order has been shipped but due to some unforeseen condition the logistics found the mentioned address wrong.

I request you to please reply on the same mail within 48 hours so that logistic team will try there best to deliver your product at the earliest.

Please feel free to write us for any further assistance.

Thank You.
Kshitij Yadav
Customer support executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for writing to us.

I'm really for the issue you are having. Trust me this is not what you have expected from Homebox.
If I would be at your place I'll really feel the same and I'm really sorry for that.

I'm taking a return request from my side and in the meantime you can track the status from the app/website.

Please feel free to write us for the further assistance.

Thanking you.
Kshitij Yadav

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