Subject: English Language Test - Akhilesh Pal
From: Akhilesh Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 06:41:50 -0400

| | Foreign Language Screening Test

Name | Akhilesh Pal    /  (110094) 9971247548    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good/morning/afternoon/sir/mam  My name is Akhilesh Pal from babyshop.com Tell me your problem
First fall sorry for this inconvenience we resolve your problem don't worry sir can you give me your address again then I checked both are addressed are same or not okk sir your address is matched then I send your Parsal again your new address thanks mam / sir Buy again

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good/morning/Afternoon/sir/Mam I am Akhilesh Pal from babyshop.com
First fall sorry for this inconvenience we are resolve Your problem sir When you purchase a tv cabinet there are many scratches don't worry about it I resolve your problem sir When your Parsal is delivered TV setup is no any scratches and there is no provide anyreplace or exchange policy and money not refundable it's company rule Thanks mam/sir Buy again

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