Subject: Arabic Language Test - Mohammed Ziyad.EM
From: Mohammed Ziyad.EM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 05:18:36 -0400

Foreign Language
Screening Test

Name

Mohammed
Ziyad.EM    /  (+91) 7034108908
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

This is
from e-commerce company babyshop.com, dear customer your ordered hand bag from
our online store has arrived, but your address as per the courier is wrong, so,
you must to correct your address as per the  courier, then we obviously send
your ordered hand bag as soon as possible time.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

This is from e-commerce company babyshop.com,
dear customer we understand your Complaint right now and realized your problem
Which is happened due to the moving goods and materials on vehicle, that is why
we apologize to you,so,

you never need to despair, we are obviously

replace a new unit and we will be send you as soon as possible.