Subject: English Language Test - Shivesh Singh
From: Shivesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 05:11:54 -0400

| | Foreign Language Screening Test

Name | Shivesh Singh    /  (0) 9821531194    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day!

The order placed by you had been shipped of the same day however our delivery partners have informed us that they were not able to deliver it because of certain clarity issues in the adress provided.

We would like to apologize for the inconvenience.

If you could kindly revert to this email verifying the exact shipping adress we will ensure that your order is re-shipped and delivered to you at the earliest.

Thank you for you efforts,

Regards,
Customer Service Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings of the day!

Kindly accept our sincere apologies for the inconvenience caused to you.

We at Homebox believe in providing our customers with easy and hassle free shopping.

As you have suggested, we have reported the issue to the concerned team and a replacement for the TV Cabinet will be delivered at your doorstep at the earliest.

Our installation team will pay you a visit ant your convenient time and install the same.

If you could kindly revert to this email with the date and time best suited to you for an appointment with the installation team, we will schedule it accordingly.

Thank you for shopping with Homebox,

Regards,
Customer Service Team

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