Subject: English Language Test - Pawneet Kaur
From: Pawneet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 05:08:28 -0400

| | Foreign Language Screening Test

Name | Pawneet Kaur     /  (+91) 9582401428    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey madam,
Thank you for placing order number 2673839. Your order has been shipped via courier company. Track your order on hu9097xxxx.

THANK YOU

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are trying to acknowledge your problem. I’m sorry about scratches on newly installed TV by our team . I’m talking with my team about exploring this issue more now. I just want to let you know that your issue is important to us, and we’ll get back to you ASAP with proper insight and solutions.

THANK YOU.

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