Subject: English Language Test - Ashish Dubey
From: Ashish Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 04:57:54 -0400

| | Foreign Language Screening Test

Name | Ashish Dubey    /  (0) 7827715865    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am sorry for the mix-up about your order delay.  It was shipped on time Day. but then was sent to the wrong address. It has, however, It's been submitted by the courier company. This was due to Wrong adress. Please share the correct address. We are doing our best that this product will be delivered to you within three days.

Thank you for the patience and understanding.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for contacting us about your Cabinet was defective. We are truly sorry that the item that you received did not function as promised. We understand your disappointment, and apologize for any inconvenience that this may have caused you.

Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and we regret that your product slipped past our quality measures.

We have gone ahead and shipped you a new cabinet, which should arrive at your specified address in 3-5 business days. When you receive it, please return the defective unit in the enclosed box.

We understand that preparing for the home TV Function. and will be sending you a coupon for $10 off your next purchase in hopes of compensating for the inconvenience.

Thank you again for bringing this issue to our attention—please don’t hesitate to contact with any further concerns.

Ashish Dubey
Customer Service Representative

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