Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 04:11:49 -0400

| | Foreign Language Screening Test

Name | Deepak Kumar    /  (011) 9891252212    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Warm greetings from Babyshop.com

Thank you for reaching out to us.

With regards to your above email,  we would like to inform you that as per our courier remarks due to the incorrect address our courier partners are unable to deliver your order.

Though,  we are escalating the case to the courier team and arranging the delivery on priority.

Request you to please share your alternate number in order to coordinate with you for the delivery of your order.

Looking forward to hear from you soon.

Your Friend
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Warm greetings from Homebox Team

Thank you for reaching out to us.

Further to your above email,  we would like to inform you that the TV cabinet could be checked at the time of unboxing the product and should be highlighted infront of the installing team.

Also,  we are raising your concern to the relevant team,  kindly allow us 24-48 working hours. Once we receive any further information, we will update you accordingly.

For further assistance,  you can reach out to us at [email-masked]

Your Friend
Team Homebox

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