Subject: English Language Test - Utsav Anand
From: Utsav Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 03:50:24 -0400

Foreign Language
Screening Test

Name

Utsav
Anand    /  (91) 7838447154    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

customer ordered a hand bag from our online store 14 days back.
The order was shipped by us, and handed over to courier company same day when
the order was placed.

The courier tried to deliver the order to the customer, but the customer's
address as per the courier was wrong.

The customer is contacting us to check the status of his order.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

purchased a TV Cabinet from you last week,
and your team installed it this morning in my house. After your team left I
notice that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with a new unit or give me
my