Subject: English Language Test - Deepak Kumar Sharna
From: Deepak Kumar Sharna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 02:30:13 -0400

| | Foreign Language Screening Test

Name | Deepak Kumar Sharna    /  (0) 8969542781    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
ThankYou for shopping with us. I understand that the courier company took a long time to deliver your product. I'm so sorry about all the mess happened.
As per our information I can see the address you provided was wrong and that's the reason the product took time to get delivered.
Please help me with a new and correct address and I'll make sure that you will get the product as soon as possible.
Thank You
Team-----

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I'm so sorry to hear all this. As I can see all the information about the product and installation date, now it's been more than a week and we don't have such policies to get the product replaced or return your money back. You took a long time to notice those scratches, You should have contacted us within a week.
Happy Shopping!!

Thanks
Team -----

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