Subject: English Language Test - Riya Sankhwar
From: Riya Sankhwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 02:20:08 -0400

| | Foreign Language Screening Test

Name | Riya Sankhwar    /  (76) 81910130    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir, we are very sorry about inconvenience caused, we are trying to locate it but if we cannot then we will ofcourse refund your money in the meanwhile please check on your end:
Please verify this is your current mailing address as this is the address on the order and as per courier your address was wrong so please cooperate with us.

Thank you for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir we are sincerely sorry from our end and promise that it won't happen in the future again. We are trying to fix this, we will replace the old scratched unit with a good one and this time you won't face any problem that's our assurance and if by chance something happens like this again we will immediately refund the whole amount as per our company's returning policy. Please cooperate with us.

Thank you for your patience.

| |