Subject: English Language Test - Faizan Ashraf
From: Faizan Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 16:26:39 -0400

| | Foreign Language Screening Test

Name | Faizan Ashraf    /  (+91) 9515732965    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greeting from us
As i can see you are facing issue related to delivering your orders. So this is happening because of some mistake in your address. So this will take some more time to deliver the product ordered by you. Here i am requesting to you please give us your proper address that will help us to deliver your valuable goods at your place safely.
Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Thanks to write us. Our team will contact you as soon. We are really apologies for that . Make sure we will try to solve your issue within 24 hours.

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