Subject: English Language Test - jyoti kumari
From: jyoti kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 11:51:28 -0400

| | Foreign Language Screening Test

Name | jyoti kumari    /  (748860) 4434    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day!

This is in reference to your email informing us about your order of hand bag placed from our online store before 14 days.

The order was shipped by us on the same day when the order was placed to courier company. Due to your courier address is wrong, we are unable to deliver your courier on time. Please update your correct address with the pincode  and landmark in our online website and save it for future.

Inconvenience is deeply regretted. We appreciate your cooperation in this.

Thank you for choosing us.

Regards,
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings of the day!

This is in reference to your email informing us about TV cabinet purchased from Homebox.

Sorry for the inconvenience caused, you can return and replaced it easily there some steps you have follow.

!.You have go to website select there return option it will ask some question  you need give answer.
2.you need to upload pic of Scratch part of Tv cabinet.

Hope it helps!

Regards,
Customer Service Representative

| |