Subject: English Language Test - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 09:00:13 -0400

| | Foreign Language Screening Test

Name | Shivam Sharma    /  (+91) 8432567049    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop.com.

As per the information received from your end, I have gone through the details of the order and I have found that the order was attempted to be delivered at the mentioned delivery address. However, our delivery agents have found that the address mentioned on the courier is incorrect, hence, they failed to deliver the parcel at your doorstep.

So, in order to reschedule the delivery at your doorstep, please share the updated delivery address with delivery and location instructions.

Awaiting your response.

Thanks and regards,
Shivam Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings from Homebox.

Apologies for the bad experience you had today.

As per the information received from your end, I have gone through the returns and refunds policies of the product.

I would like to inform you that as per the policies of the company, we can initiate a replacement of the product as well as refund of the product.

In order to make a replacement/return, please follow the below instructions:
1. Open the app
2. Click on "my orders"
3. Select the correct order
4. Scroll to the bottom of the order page
5. Select "return/replace product"
6. Select:
a. "Replace product": in order to have a replacement of the product
b. "Return and refund": on order to return and have a refund the product.
7. Select reason for replacement/return
8. Submit the replacement/return order

Once submitted, our team will connect with you over phone and will help you replace/return the product from your doorstep.

Further, please be informed that the order refund will only be initiated to your original payment method within 3-5 working days of the product return to our merchant warehouse.

Thanks and regards,
Shivam Sharma

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