Subject: English Language Test - Deepanshu Sharma
From: Deepanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 06:16:16 -0400

| | Foreign Language Screening Test

Name | Deepanshu Sharma     /  (+91) 8800287033    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Madam,
Thank you for contacting babyshop.com. As per your email we understood that you haven't received your product on the delivery date. We are so sorry that your product is not delivered on time. We are trying to deliver your product again but your address is not complete as per our courier services. So we request you to please help us out with your complete address so that we can deliver your products as soon as possible.

Feel free to contact us at any time.
Thank you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you to reach out Homebox team. We apologize that T.v. cabinet is not up to mark and have scratches on it. Sometimes it happens while installing and delivering the product but don't worry we have arranged a replacement for your product our team will be at your door step with a replacement of your T.V. Cabinet.
Feel free to contact us at any time.
Thank you
Homebox team
Babyshop.com

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