Subject: English Language Test - Manpreet singh Chawla
From: Manpreet singh Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 04:54:46 -0400

Foreign Language
Screening Test

Name

Manpreet
singh Chawla    /  (+91) 9811256336
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

Thank you for contacting our customer service team. We are always happy to
assist you.

As we can check your order no-1234567890 was already shipped from our courier
company on the same day your order was placed. Our delivery representative
quoted the address on the courier was wrong. We request you to please check the
address and correct it so that we can try again to deliver your order as soon as
possible.

Sorry for the delay and inconvenience.

Regards

Manpreet| Babyshop.com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

We deeply apologise for our mistake and will try our best to sort the things
out.

As per your complaint, I am re-scheduling the installation of your TV cabinet
and one of our expert will be there at your place within 24 hours.

Sorry for the inconvenience caused.

Regards

Homebox Team