Subject: English Language Test - Rizwan Khan
From: Rizwan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 04:06:41 -0400

| | Foreign Language Screening Test

Name | Rizwan Khan    /  (+91) 9024788745    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

I’m very sorry you had this experience. It’s always important for us to satisfactory experience, as regarding your order issue.

I’ve passed this on to my team I will assure you that your order will be delivered soon.
Thank you for your patience and let me know if I can help in any way.

I apologize again for any inconvenience.

Rizwan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

I am so sorry to hear that you have had such a poor experience as requested by you, we have processed your refund and it should reflect in your bank account asap.

We are sad to see you go, but we hope that we could work together in the future where our product will be useful for you.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.

Please do stay connected. Have a great day.

Thanks,

Rizwan

| |