Subject: English Language Test - Tarun Sinha
From: Tarun Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 01:08:07 -0400

| | Foreign Language Screening Test

Name | Tarun Sinha    /  (+91) 9650494240    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

HI,

We just received your enquiry about your product which is handbag. Sir we really apologize that the address which u have provided was incomplete so I request u kindly provide us the correct address so that we can deliver the product as soon as possible.

Thanks
The support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr abdul,

We have received your query regarding your product. We really apologize that you have got product in damaged condition due to some transport issue there may be some issues with the product. So sir we are going to initiate the refund from our end so kindly share ur bank details so that we can proceed the refund and we will try u don't have to face this issue again.
Thanks
Homebox team

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