Subject: English Language Test - Aditya Kumar
From: Aditya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 22:42:14 -0400

| | Foreign Language Screening Test

Name | Aditya Kumar    /  (91) 9572021214    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I understand sir that you have order the product 14 days back but courier team is trying to deliver your product but unfortunately your add was wrong so can you give your actual add and i can update here and I will try my best to deliver your as soon as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Okay sir that your saying that after team left you notice that the cabinet has too many scratches okay I understand and I'm srry
Okay sir I will take the complaint regarding this issue the team will check and after that you get refund or replacement

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