Subject: Arabic Language Test - Muhammad Irshad T.H
From: Muhammad Irshad T.H <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 09:52:46 -0400

| | Foreign Language Screening Test

Name | Muhammad Irshad T.H    /  (91) 7204167679    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Abc,

We have received your inquiry on your order #12368927abd, we apologise for the delay in your order due to incorrect address as per the courier had reached kasaragod.we try to get your order within 4 to 5 working days.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

We have received your request for XXL Star Television Cabinet replacement/return.We apologise for the inconvenience. This item is eligible for return within 30 days of delivery. You can also avail replacement, in an unlikely event of damaged or defective.which one would you prefer?

Kindly please inform us

Customer support executive

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