Subject: English Language Test - Prateek Raghav
From: Prateek Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 05:19:25 -0400

| | Foreign Language Screening Test

Name | Prateek Raghav    /  (0) 8273494262    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Greetings! from babyshop.com.

I'm Prateek from Customer support team.

First of all, I would like to apologize for the trouble that you have to face as you still haven't received the item.

On checking with my resources, I found out that the courier was unable to locate the address. But please be rest assured, I've contacted the courier team and updated the address along with the address which will be delivered to you within 2 business days,

I appreciate the patience that you have so far displayed and can assure you that this is a one time mistake and will never be repeated.

Thank you for contacting us. Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greeting! from babyshop.com

I'm Prateek from Customer support team.

I'm extremely sorry to hear that the TV cabinet was scratched at the time of installation.

I would love to replace the TV cabinet for you however the process can take up to 15-20 business days which I understand would not be acceptable.

Having said that, I can offer you a 20% discount if you are willing to keep the item which will reflect in the account within 3-5 business days once you accept it.

If in case you still like to return the item, I will definitely help you with that as well.

Please feel free to reply back to this email with your answer. I hope this helps.

Thank you for contacting us. Have a wonderful day ahead.

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