Subject: Spanish Language Test - Praharsh Shukla
From: Praharsh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 05:09:42 -0400

| | Foreign Language Screening Test

Name | Praharsh Shukla    /  (91) 6387980021    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir we are extremely sorry for the inconvenience happened to you for your you order of Hand Bag . As i can check your order is already shipped and our delivery partner updated a issue that your delivery address is wrong . So i request you to kindly update a correct address for a quick delivery.

thanks & regards
Praharsh Shukla

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are really sorry to hear that you are facing problems with you TV cabinet and assure you that we'll help you out with the warranty procedure . So i kindly request you to check out the return policies for the further information about the companies policy.

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