Subject: English Language Test - Suraj Kumar Rai
From: Suraj Kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 01:25:11 -0400

Foreign Language
Screening Test

Name

Suraj Kumar
Rai    /  (0532) 7007737212    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir your order was placed on that same day and it is in
the hand of courier but your address found wrong so he face trouble to deliver
it on time so please change your dilivery location.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi Abdul sir,

Your message is delivered today and I forward to our service provider he will
reach under 48 hours if you want to replace your TV cabinet so it will take time
of 1 week because of paper work and if you want your money back so talk to the
higher authorities.