Subject: Arabic Language Test - MOHAMMAD KAMARUDDEEN CH
From: MOHAMMAD KAMARUDDEEN CH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 20:51:18 -0400

| | Foreign Language Screening Test

Name | MOHAMMAD KAMARUDDEEN CH    /  (+971) 569433616    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hai sir
Good luck to you and your family, we sent your order on time, but for some technical reason could not be reached.The company has sent exactly to the address you sent, please check the address you sent, we will clear the problem on our part,of course,
Thank you for contact us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hai sir
Thanks for contact us, Company takesYour Compliant  Your Compliant Company takes the matter seriously, apologizes for any lapses on our part, and Our staff will come to your home very soon and check, and if there is a problem on our part, the company is ready to refund and replace the equipment.

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