Subject: English Language Test - ALLAN VISHWASI
From: ALLAN VISHWASI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 13:45:30 -0400

Foreign Language
Screening Test

Name

ALLAN
VISHWASI    /  (91+) 9599505621
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Contact the
courier company – The first thing you should do is to contact the courier
company directly. Courier companies have their internal systems that can check
the delivery status. After they see who signed for receiving the package, you
can ask the company to resend the package to you.

Check with the neighbours – The neighbours might have signed for the package
on your behalf. Talk to your neighbours and tell them about the delivery
mistake. In most cases, the neighbours should give back the box that was wrongly
delivered at the wrong address. In case that the neighbour refuses to give the
package that was mistakenly delivered to them and won’t bring it back, you
should contact the courier company in charge of delivery.

Report to the authorities the stolen packages – The courier might have dropped
the package around your house, so before you report the stolen packages to the
authorities make sure you check this. You can read all about stolen packages on
this link.

If another person’s package was delivered to a wrong address at your doorstep,
you should contact the courier company in charge of delivery. The courier
company will then rearrange the transfer to the right recipient.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Depends on what product you want to return.
If it’s a electronic item like a TV. then chances are refund won’t be
approved unless they are special circumstances. Amazon has modified its policy
when it comes to HRV(High Retail Value) products, if the unit is delivered and
is in proper working condition, the refund won’t be approved.

Since most of the electronic items lose their value after the seal is opened,
Amazon doesn’t agree for a refund. If any defect is there with the product,
then surely you may state the defect and if found correct, they will agree for a
replacement.

Sellers are the one who bear the return and replacement cost. Since it will be
unfair to the sellers if customers start returning the products because ‘it is
no longer needed’ then it will result in huge losses for the sellers. To be
fair to the sellers, Amazon has introduced the policy.

Customers are advised to do proper research and check reviews online before
making any purchases when it comes to High Value Items.