Subject: English Language Test - Sushmita Singh
From: Sushmita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 12:32:29 -0400

| | Foreign Language Screening Test

Name | Sushmita Singh    /  (91) 7065255285    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi [Customer name],

Thank you for shopping our product. Our team tried to delivered the product, due to incorrect in address the product is returned to the courier company.

If you'd provide us the correct address you insure you to deliver the product as soon as possible.

Feel free to revert on same mail so we can help you with the best possibility to deliver your product.

Sincerely,

Sushmita singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Customer name],

I’m sorry for the trouble you’ve been having with cabinet. I've looked into the issue, and I would request you if you can send me few pictures of the scratches so I can forwarded this issue to the team.

In the meantime, I'd like to offer a 5% discount on next purchase for the inconvenience and will be checking in with you in 24 hours to update you on the status of replacement and refund

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Sincerely,
Sushmita singh

| |