Subject: English Language Test - Kritika Solanki
From: Kritika Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 12:04:39 -0400

| | Foreign Language Screening Test

Name | Kritika Solanki    /  (0755) 9617658795    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello!

Thank you for contacting us.
Your order was shipped by us, and handed over to courier company same day when the order was placed.
The courier tried to deliver the order to you, but your address as per the courier was wrong.

Please help us wih your address on which you want your order to get delivered, so that we can get it delivered to you as soon as possible.

Thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul!

I am really sorry for the inconvenience you had to face.
Please do not worry I'll help you with the best way possible for you.

As your TV cabinet has too many scratches on it, we'll get it replaced for you, and will deliver you the new TV Cabinet for you.
Once we will get back the defected TV cabinet, a new one will be delivered to you as soon as possible.

Thank you!

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