Subject: English Language Test - Vishali Gupta
From: Vishali Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 07:43:30 -0400

Foreign Language
Screening Test

Name

Vishali
Gupta    /  (91) 7508412449    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

We firstly apologize for the inconveniences caused to you. As per the details we
would like to inform you that we already handed over your order to courier
company same day the order was placed but the address mentioned by you as per
the courier company was wrong as they tried to deliver the same to your place.
We would request you to share your current address so that we can deliver it as
soon as possible.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Sir,

We firstly apologize for the inconveniences you have had. We can help you with
the best possible resolution as we contact our team for the same and forward
your query to the team who handled. We would request you to kindly wait 24 to 48
hrs for our team to get back to you as they will surely help you with the best
possible resolution.