Subject: English Language Test - Divya Jha
From: Divya Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 07:08:24 -0400

Foreign Language
Screening Test

Name

Divya
Jha    /  (+91) 8743811110    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

We are pleased to inform you that your order for the handbag
(ID:123456) dated (14th day ago xyz) was accepted & it was shipped on the
same day the order was placed but unfortunately the address you mentioned have
been confirmed by the courier company that it is incorrect . Kindly let us know
your current correct address with pin code so that we can send your product
immediately.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

We are glad to assist you with this concern . You can exchange the product as
well as can get the money back anytime . You just need to tell us whether you
require the same product or should we upgrade with tv vcr cabinet which is
hi-end cabinet that will be given to you at the same price . We are really sorry
for the faulty product . We will also be adding one more product of your choice
in the same criteria to compensate our mistake . Kindly revert us at your
earliest so that we can arrange the delivery as soon as possible
.