Subject: English Language Test - sushant singh
From: sushant singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 06:59:13 -0400

| | Foreign Language Screening Test

Name | sushant singh    /  (91) 9654229558    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings for the day!!!

Apologies for the inconvenience caused to you.

This is with regard to your order (xyz). We would like to inform you that your address details was incorrect that's why your order still not delivered to you, hence requested you to kindly share your correct and complete address along with area pincode and landmark. We will assure you that your order will be deliver asap. We request for your patience and support in this regard.

Thank you for shopping with us.

Regards,
Customer support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings for the day!!!

Apologies for the inconvenience caused to you.

This is with regard to your order (xyz). We would like to inform you that kindly share the images of the product along with invoice, so that we will investigate your concern and assist you better in this regard. We request for your patience and support in this regard.

We hope to serve you better in future.

Regards,
Customer support team

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