Subject: English Language Test - Harshit Tyagi
From: Harshit Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 06:47:01 -0400

Foreign Language
Screening Test

Name

Harshit
Tyagi    /  (+91) 8445486897    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,

Sorry for the inconvenience caused by us.

May i know the address posted by you?

It would be no issue you can change your address by relocating with the courier
company or if you want to you will be get a refund for this. That would be no
issue.For further details,you will contact us if you had any issue regarding
this.

Thanks,

Harshit Tyagi

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello

Sorry for the inconvenience caused by us

As per the conversation we had regarding the cabinet.

I can arrange a replacement at any additional cost and you can return the
damaged one or you can take a refund back.

May i know the preference?

Your patience and understanding will highly appreciated in this matter.

Thanks,

Harshit Tyagi