Subject: Arabic Language Test - Ashif Rahman
From: Ashif Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 06:40:09 -0400

| | Foreign Language Screening Test

Name | Ashif Rahman     /  (600037) 9488315728/6383477373    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First we should ask politely what is your courier if it is not belongs to the customer We apologies to the customer for wrong courier and tell them to wait and bring what he ordered on time with out any cost because this mistake belongs tothat courier man that he bring wrongly, so in this situation customer can accept the apology and also customer can come again
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | In this situation first Abdul should ask politely to the customer what happened when the customer told his queries Abdul should inform to his owner  then he should tell to Abdul go and check again if the mistake is belongs to the company the owner should give new cabinet or give back his money in this situation customer can satisfy

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