Subject: Arabic Language Test - Seraj Ahmad
From: Seraj Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 06:20:56 -0400

| | Foreign Language Screening Test

Name | Seraj Ahmad    /  (91) 8800879608    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi [Customer name],
Hope you are good!

Thanks for reaching out! I have an answer to your query about [topic].

Kindly be informed that the order was shipped by us as per the on-time delivery policy of our company, and handed over to courier company same day when the order was placed. The courier tried to deliver the order to you within the stipulated period, but your mentioned address as per the courier was wrong, due to which we were unable to deliver the same in given time.

However, we are constantly trying to solve your query as soon as possible. Please allow us some time to get this fixed on priority.

If you have any more questions or come across any other issue, let me know, I’ll be happy to help.

Thank you for having patience. We are working to resolve the issue at the earliest.

Have a great day,

Thanks & Regards
[Representative name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Customer name],
Greetings of the Day!

Thank you for contacting and letting us know about your issue. We are very sorry you had this experience. It’s always important for us to respond quickly to our customers.

Kindly get updated that we don’t deny the fact that it might get scratched during packing or delivery.  We apologize for your inconvenience that caused to you in any way from our end. However, we are constantly trying to fix that as soon as possible. Please allow us some time to get this resolved on priority.

We’ve passed this on to the concerned team – we’ll make sure we get better as we grow and learn.  We appreciate your time, and we’ve applied a discount off your next purchase. Thank you for your patience and let us know if anything else required from our end.

We will get back to you soon.

I apologize again for your inconvenience.

Thanks & Regards
[Representative name]

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