Subject: English Language Test - Devender Singh
From: Devender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 06:04:58 -0400

| | Foreign Language Screening Test

Name | Devender Singh    /  (88008) 60525    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am,

Thank you for contacting us.

I really apologize for all the problems you have run into.

I understand that it is taking time to delivering the parcel. However, the courier company advised that the address provided on the parcel was incorrect. I would appreciate if you can share the complete address along with the postcode and landmark nearly you so that we can deliver the parcel.
Waiting for your response.

Thanks and regards
Devender Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting us.

I really apologize for all the problems you have run into because of the last delivery.

I understand that you I received a damaged product. Before we deliver the parcel one of our quality team chek the product to make sure we are delivering the quality products. I would request you to please raise a return request from you end one our courier person will pick the product from your address and we will send the replacement accordingly.
Thanks and regards
Devender

| |