Subject: English Language Test - Nilesh Mehta
From: Nilesh Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 05:32:28 -0400

| | Foreign Language Screening Test

Name | Nilesh Mehta    /  (249) 912156206    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir,

We apologise for the inconvenience .
Our courier company was trying to reach you but unfortunately the address mentioned is not complete as per  courier company, so please help us and provide us your full address with pin and nearby sign.

Thanking you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir,

Hope you are safe and in good health.we got your email reguarding TV cabinet, no problem sir we will inform the company and get back to you as soon as possible.

Thanking you.

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