Subject: Arabic Language Test - Lisa Issac
From: Lisa Issac <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 05:27:45 -0400

| | Foreign Language Screening Test

Name | Lisa Issac    /  (00963) 9971416262    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I will first welcome the customer, thank him/her for shopping from our company. Then I will them the situation exactly as it is. And ask them to correct the address, confirm it. And finally promise them to solve this issue out, if they don't want to cancel the order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I will start as I mentioned before in welcoming and thanking phrases.

Then I will assure the customer that my company can handle this issue. He will be satisfied because our policy builds up trust and extended-lasting relationships with customers.

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