Subject: English Language Test - Himanil Seth
From: Himanil Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 05:22:25 -0400

| | Foreign Language Screening Test

Name | Himanil Seth    /  (110091) 9910394767    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Thankyou for reaching out to us.

I would like to inform you that your hand bag is not delivered yet, As I checked on my system it showed that our courier team has tried to deliver this hand bag as per your requested delivery address. Unfortunately, our courier team didn't find that address.

However, To help you better, I have forwarded this jssue to our relevant department that the order wasn't delivered. Also I would request you to please share me your complete delivery address detailswhich includes postal code, near by famous landmark.

Once you will share this information, I will schedule a redelivery for you and You will be received your order ASAP.

Thankyou for your understanding and patience on this matter.

Thanks & Regards
Customer support team
Himanil

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am Himanil from Homebox customer support team.

I apologize for the inconvenience caused to you. This is definitely not something we want our customers to experience.

I have forwarded your issue to our concerned department and we will considered your complaint as we plan for futher improvements. We are very much aware that our choice of installation team service reflects on our business as a whole, and thankyou for bringing our attention on this issue.

However, I have forwarded your replacement request from my side and within 24-48 hours we will get the update from the installation department.

Hence, Please be assured that we will take necessary measures to make sure that in future such inconvenience is not caused to you. Your patience and understanding in this regard would be highly appreciable.

Also, we hope to keep you as a part of our valued customer base for a very long time.

Thanks and regards,
Homebox Support Team
Himanil

| |