Subject: English Language Test - Prince Arora
From: Prince Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 04:52:13 -0400

| | Foreign Language Screening Test

Name | Prince Arora    /  (91) 9034306506    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer,
Subject-Sorry for inconvenience you are facing related to order.
First of all we apologize you for the issue you are facing because of that order shipping, we want to inform you that we shipped your order on same day from your order date to courier company and courier company had to deliver your product wothin 4 to 5 days but after checking it eas found that yur mentioned address for delivery was not correct thats why you are facing the issue so we want to inform you that we have already started your process of refunding your amount so with in 10 working you will receive your deducted amount in your bank account and we request you to please order same product again woth correct address so that we can deliver that product quickly with in time.
Thankyou
Your faithfully.
ABC company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi customer,
Subject-Sorry for inconvenience you have faced.
First of all we apologize you for inconvenience you have faced and As i can see you have purchased TV cabinet box from us last week and team installed that today and i can see your cabinet is under warranty and we have already escalated your query to the team don't worry we will replace that defective TV cabinet and team will install that again carefully and we also request you to when you will receive that cabinet again kindly check that properly al that you will not face this kind of issue again so we have replacement policy of 14 days with in that time you will receive your new one so our team will contact you and tell you the exact date and time for delivery.
Thank you.
Your faithfully.
XYZ company.

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