Subject: English Language Test - Shubham Kumar sah
From: Shubham Kumar sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 03:39:59 -0400

| | Foreign Language Screening Test

Name | Shubham Kumar sah    /  (110044) 7982325277    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I&#039;ll talk to him and tell him that there is little issue regarding the delivery of the product and this time I&#039;ll confirm the address so that we&#039;ll not repeat the same mistake again and deliver the product his handbag very smoothly.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I&#039;ll definitely acknowledge this issue and talk to customer who purchased the TV cabinet and I&#039;ll assure him that we&#039;ll fix this issue and then I&#039;ll inform my team regarding this problem faced by customer and definitely after that our company and team will replace the defective TV.

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