Subject: English Language Test - Shubham Kumar sah
From: Shubham Kumar sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 03:39:36 -0400

| | Foreign Language Screening Test

Name | Shubham Kumar sah    /  (110044) 7982325277    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I'll talk to him and tell him that there is little issue regarding the delivery of the product and this time I'll confirm the address so that we'll not repeat the same mistake again and deliver the product his handbag very smoothly.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I'll definitely acknowledge this issue and talk to customer who purchased the TV cabinet and I'll assure him that we'll fix this issue and then I'll inform my team regarding this problem faced by customer and definitely after that our company and team will replace the defective TV.

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